Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We have been handcrafting Grice Wax & Wicks for many years, and every candle is made with care. While we do not accept returns for change of mind, we will always make it right if your order arrives damaged.

• Damaged orders must be reported within 7 days
• orders are final sale

Damaged items:

Inspect your order as soon as it arrives. If there is any damage, email gricewaxandwicks@gmail.com within 7 days with your order number and photos so we can assist.

Lost packages:

If your package appears to be lost, please allow 5 business days before reaching out for support.

If your order arrives damaged, please email photos and your order number to gricewaxandwicks@gmail.com within 7 days of delivery so we can assist.

International orders are final sale and cannot be returned or exchanged.

We strive to create a smooth and soulful experience from our hands to your home.

Contact: For any order-related concerns, please email gricewaxandwicks@gmail.com. We strive to create a smooth and soulful experience from our hands to your home.